Employee Assistance Program (EAP) & Professional Standards Committee 

• Assessment, Support, and Referral Services 

• Assist members in identifying and developing an action plan to address personal and work-related concerns 

• Provide support to a troubled flight attendant (TFA) during the problem resolution process 

• When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it 

• Professional Standards 

• Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention 

• Critical Incident Response  

• Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job 

Why Would I Contact This Committee? 

The EAP and Professional Standards Committee is available to help you with: 

• Personal and work problems 

• Support after a critical incident 

• Assistance in conflict situations with coworkers (F/A and pilots) 

"You don't have to see the whole staircase. Just take the first step"- Martin Luther King